AI Video Surveillance for Retail — Real-Time Theft Detection, Customer Flow Analytics, Multi-Store Management
Retail shrinkage is measurable. So is the surveillance gap that causes it. Okiff Reflex delivers AI theft detection, POS event correlation, and customer flow intelligence across your entire store estate — from a single dashboard, without proprietary hardware, and without sending footage to a cloud someone else controls.
< 10ms
AI theft detection latency
1
Dashboard for your entire store estate
100%
Universal camera compatibility — zero hardware swap
Why retail security teams are losing the AI detection window.
Municipalities face a unique combination of scale, sensitivity, and public accountability that disqualifies cloud-dependent surveillance architectures.
→ Theft unfolds in seconds. A concealment event from shelf to bag to exit takes, on average, under 40 seconds. A cloud-routed AI detection system — with a processing loop measured in seconds — completes its analysis after the event has concluded. The alert arrives too late to be an intervention.
→Manual review cannot scale. A 50-store estate generates thousands of hours of footage daily. AI that runs in the background — continuously, in real time — is the only way to close this review gap.
→ POS data and camera footage are siloed. The most useful intelligence in retail security — a no-sale transaction, an override, a void — sits in the POS system. Camera footage of that moment sits in the NVR. Correlating them requires manual effort that only happens after a loss is already significant.
→ NVR maintenance is a cost centre. Managing proprietary NVR hardware across 50 or 200 stores is a logistics programme: firmware updates, hardware failures, camera incompatibilities. Every NVR replaced costs time and budget that does not reduce shrinkage.
Okiff Reflex: AI loss prevention running on every camera, in every store, right now.
Real-Time Theft Detection
AI models detect item concealment — merchandise moved from shelf to bag or clothing — and alert in-store staff via push notification in under 10ms. Not a post-event flag. Not a clip queued for review. An actionable alert while the person is still in the store.
POS Exception Correlation
The Rules & Events engine correlates POS transaction exceptions — voids, no-sales, override events — with camera footage of the transaction at the corresponding register, automatically. No manual cross-referencing.
Customer Flow & Occupancy Analytics
Object Counting monitors customer flow at zone level — entrances, high-value product areas, fitting rooms, and self-checkout — in real time.
What Okiff Reflex delivers for carrier and data center environments
Theft detection
Real-time concealment and item removal detection — sub-10ms alert to in-store team
POS exception correlation
Rules & Events correlates POS override and void events with corresponding camera footage automatically
Object counting & flow analytics
Real-time customer counting and zone occupancy monitoring
Face recognition
Known-offender identification at store entry — under configurable legal authorization thresholds
Evidence Manager
Tamper-evident evidence packaging for insurance claims and law enforcement handover
LPR / ANPR for car parks and loading
Automated plate recognition for delivery vehicle management and parking enforcement
Violence & aggression detection
Real-time detection in self-checkout and customer service zones
Abandoned object detection
Unattended item detection in high-value product areas and fitting rooms
Forensic search
Natural language video search across the full store footage archive for post-incident investigation
Multi-store unified dashboard
One login for the entire retail estate — per-store drill-down, fleet health, and alert aggregation
Beyond cameras — the full retail security ecosystem.
POS terminals
Vendor SDK integration for real-time transaction exception event ingestion — no manual export required
Smart shelving sensors
BLE 5.0 / Zigbee integration for shelf occupancy monitoring and product removal alerting in high-value areas
Access control
OSDP integration for staff access point management and after-hours entry alerting
Use Cases
Fashion Retail Chain (80 stores)
A fashion retailer deploys Okiff Reflex across 80 stores. Each store runs a compact edge appliance — existing cameras connect via RTSP with zero hardware change. Theft Detection covers fitting rooms and high-value display areas. Object Counting monitors store entry and zone flow for merchandising optimization. Loss prevention managers see alert summaries across all 80 stores from a single dashboard.
Supermarket Group (30 hypermarkets)
A supermarket chain integrates Okiff Reflex with its POS platform via vendor SDK. Every void, no-sale, and override at any till triggers an automatic Rules & Events correlation — retrieving the corresponding camera angle and flagging for loss prevention review. AI Theft Detection monitors self-checkout areas continuousqly. ANPR manages the car park with delivery dock scheduling.
Electronics Retailer (High-Value Product Focus)
A specialist electronics retailer faces high-value product theft from display areas. Okiff Reflex deploys Smart Zone monitoring across all display cases. Theft Detection alerts staff to concealment events in real time. Face Recognition identifies known offenders at store entry under a documented prevention protocol.
FAQ
Can Okiff Reflex detect shoplifting in real time fast enough to intervene?
Yes. Theft Detection runs with sub-10ms AI inference on all cameras simultaneously. Alerts are dispatched to in-store staff via push notification while the individual is still within the store.
Does Okiff Reflex integrate with POS systems for transaction exception correlation?
Yes. Rules & Events integrates with POS terminals via vendor SDKs. Transaction exceptions trigger automatic correlation with corresponding camera footage — no manual cross-referencing required.
Can Okiff Reflex manage surveillance across 50 or 200 stores from one interface?
Yes. Okiff Reflex scales to hundreds of thousands of cameras. Store-level footage stays on-site. A central team accesses alert aggregation, fleet health, and analytics from a single unified dashboard.
Does Okiff Reflex require replacing existing store cameras?
No. The Reflex Router Agent connects to any existing RTSP or ONVIF camera. No camera is replaced. The NVR is decommissioned — eliminating its maintenance overhead entirely.
How does Okiff Reflex generate evidence for an insurance claim following a theft?
Evidence Manager generates a tamper-evident export — footage clips, metadata, timestamps, AI event data, and chain-of-custody log — from the archive via Forensic Search. Ready for insurer or police submission without additional documentation.