Create a Technical Support Ticket
Report a Technical Issue to the Okiff Reflex Global Technical Assistance Centre (GTAC)
Experiencing an issue with your Okiff Reflex deployment? Submit a technical support request using the form below. Whether you're reporting a system outage, AI detection issue, camera connectivity problem, software bug, or requesting technical guidance, our Global Technical Assistance Centre (GTAC) is here to help.
Providing complete information—including your subscription ID, node hostname, software version, screenshots, logs, and affected URL—helps our engineers accurately prioritize and resolve your request as quickly as possible.
Why Submit a Support Ticket?
Every support request submitted through the GTAC portal is reviewed by qualified Okiff Reflex technical specialists. Tickets are automatically prioritized according to the operational impact of the reported issue and assigned to the appropriate engineering team.
Our support process ensures:
- Fast incident triage
- Secure communication with technical engineers
- Priority-based response according to your subscription
- Complete ticket history and tracking
- Secure attachment of screenshots and diagnostic files
- Continuous updates until resolution
Support Request Form
What Happens Next?
After submitting your request:
1
Ticket Created
Your support request receives a unique tracking number.
2
Priority Assessment
Our GTAC engineers review your submission and assign the appropriate priority level.
3
Technical Investigation
A support engineer begins investigating your issue.
4
Resolution
You receive updates throughout the investigation until the issue has been resolved.
Frequently Asked Questions
Complete the support form, select the appropriate priority level, upload any relevant screenshots or log files, and submit your request. You will receive a confirmation once your ticket has been successfully created.
Choose the level that best reflects the operational impact:
- P1 – Complete production outage
- P2 – Major functionality affected
- P3 – Functional issue with workaround
- P4 – General enquiry or feature request
Yes. You can upload screenshots, system logs, PDF reports, ZIP archives, configuration files, and diagnostic information.
Yes. You can upload screenshots, system logs, PDF reports, ZIP archives, configuration files, and diagnostic information.
Need Immediate Assistance?
If you are experiencing a Priority 1 (Critical) incident affecting production, please submit your ticket first, then contact the GTAC team.